Resources

Resources

We offer a vast array of resources to support your practice

If you would like to access any of the following resources, please don’t hesitate to contact us.

Evaluation and feedback

  • Acknowledgement of complaint letter - template
  • Guide to complaint handling
  • Complaints management handbook
  • Internal complaint form
  • Patient feedback – suggestion box form

Facilities and equipment

  • Doctor's bag
  • Doctor's bag checklist
  • Equipment maintenance schedule log
  • Equipment maintenance schedule - template
  • Height-adjustable beds

Human resources

  • Abandonment of employment letter 1st notice - template
  • Abandonment of employment letter 2nd and final notice - template
  • Abandonment of employment termination notice - template
  • Application for leave form – template
  • Employee grievance record – template
  • Employee work performance counselling form – template
  • Employment package - template
  • Health information request form – template
  • Notice of termination of employment – template
  • Performance appraisal procedure – template
  • Position Description – General Practitioner - template
  • Position Description – Medical Receptionist - template
  • Position Description – Practice Manager - template
  • Position Description – Practice Nurse - template
  • Position Description – Cleaner - template
  • Practice team immunisation status
  • Practice team member immunisation consent refusal form
  • Practice team training plan
  • Practice team training record
  • Recruitment procedure – template
  • Staff induction checklist and record - template
  • Termination of employment checklist - template
  • Induction checklist - template

Policies and procedures

  • Anti-discrimination and EEO policy
  • Computer use policy
  • Dress policy
  • Employee confidentiality statement
  • Grounds for dismissal
  • Induction checklist
  • Personal information sheet
  • Probationary period
  • Social media policy
  • WH&S questionnaire
  • Workplace Health and Safety commitment

Information management

  • Privacy policy
  • Privacy management plan - template
  • Data breach policy
  • Practice computer and information manual - template
  • E-waste solutions
  • Using email in general practice
  • Using secure communications in general practice

Risk management

  • Adverse outcome incident report - template
  • Blood and body substance exposure incident report - template
  • Blood and body substance exposure incident protocol
  • Clinical near miss and mistake register - template
  • General Practice – A safe place – RACGP handbook
  • Disaster recovery manual - template

Safety and quality

  • Practice safety and security assessment checklist - template
  • Code of conduct
  • Triage protocols
  • After hours agreement - template
  • Plan, Do, Study, Act cycle
  • Continuing education - template
  • Quality improvement plan - template

Workplace health and safety

  • Workplace health and safety AGPAL fact sheet
  • MSDS
  • Workplace health and safety manual - template
  • Danger – do not use tags
  • Workplace checklist
  • Fire, bomb threat, evacuation procedures
  • Manual handling
  • Rehabilitation policy
  • Personal accident injury form
  • Non-clinical triage procedures
  • Incident report form
  • First aid kit requirements
  • Spill kit requirements

Form letters

  • Close the Gap letter to patients
  • Reminder and recall letter to patient

Clinical manual

Infection control

  • Checklist PPE for respiratory virus - template
  • Cleaning protocols - template
  • Cleaning schedule - template
  • Instrument tracking and patient tracing log - template
  • Off-site sterilisation log - template
  • Off-site sterilisation procedure - template
  • Electrical wiring when renovating a practice
  • Managing pandemics in general practice
  • Sterilisation log template
  • Steriliser maintenance log template
  • Validation documentation checklist - template
  • Hand hygiene Australia

Clinical policies and procedures

  • Policy and procedure manual - template

Vaccine management

  • Cold chain breach protocol - template
  • Vaccine management policy and procedure manual - template
  • Vaccine refrigerator temperature log - template

I have attended many professional development events organised by HR+ and they are great! The annual conference provided excellent information with lots of action ideas and fantastic speakers covering very relevant topics. We have also enjoyed tailored sessions to suit our practice needs, and we particularly love the opportunities to network and share information with other Practice Managers and/or receptionists.

Katherine Martyn

Practice Manager - Launceston Medical Centre

Contact Practice Support

If you would like access to any of the above resources or to book a visit from our team members, please don't hesitate to contact us