Resources

Resources

We offer a vast array of resources to support your practice

If you would like to access any of the following resources, please don’t hesitate to contact us.

Evaluation and feedback

  • Acknowledgement of complaint letter - template
  • Guide to complaint handling
  • Complaints management handbook
  • Internal complaint form
  • Patient feedback – suggestion box form

Facilities and equipment

  • Doctor's bag
  • Doctor's bag checklist
  • Equipment maintenance schedule log
  • Equipment maintenance schedule - template
  • Height-adjustable beds

Human resources

  • Abandonment of employment letter 1st notice - template
  • Abandonment of employment letter 2nd and final notice - template
  • Abandonment of employment termination notice - template
  • Application for leave form – template
  • Employee grievance record – template
  • Employee work performance counselling form – template
  • Employment package - template
  • Health information request form – template
  • Notice of termination of employment – template
  • Performance appraisal procedure – template
  • Position Description – General Practitioner - template
  • Position Description – Medical Receptionist - template
  • Position Description – Practice Manager - template
  • Position Description – Practice Nurse - template
  • Position Description – Cleaner - template
  • Practice team immunisation status
  • Practice team member immunisation consent refusal form
  • Practice team training plan
  • Practice team training record
  • Recruitment procedure – template
  • Staff induction checklist and record - template
  • Termination of employment checklist - template
  • Induction checklist - template

Policies and procedures

  • Anti-discrimination and EEO policy
  • Computer use policy
  • Dress policy
  • Employee confidentiality statement
  • Grounds for dismissal
  • Induction checklist
  • Personal information sheet
  • Probationary period
  • Social media policy
  • WH&S questionnaire
  • Workplace Health and Safety commitment

Information management

  • Privacy policy
  • Privacy management plan - template
  • Data breach policy
  • Practice computer and information manual - template
  • E-waste solutions
  • Using email in general practice
  • Using secure communications in general practice

Risk management

  • Adverse outcome incident report - template
  • Blood and body substance exposure incident report - template
  • Blood and body substance exposure incident protocol
  • Clinical near miss and mistake register - template
  • General Practice – A safe place – RACGP handbook
  • Disaster recovery manual - template

Safety and quality

  • Practice safety and security assessment checklist - template
  • Code of conduct
  • Triage protocols
  • After hours agreement - template
  • Plan, Do, Study, Act cycle
  • Continuing education - template
  • Quality improvement plan - template

Workplace health and safety

  • Workplace health and safety AGPAL fact sheet
  • MSDS
  • Workplace health and safety manual - template
  • Danger – do not use tags
  • Workplace checklist
  • Fire, bomb threat, evacuation procedures
  • Manual handling
  • Rehabilitation policy
  • Personal accident injury form
  • Non-clinical triage procedures
  • Incident report form
  • First aid kit requirements
  • Spill kit requirements

Form letters

  • Close the Gap letter to patients
  • Reminder and recall letter to patient

Clinical manual

Infection control

  • Checklist PPE for respiratory virus - template
  • Cleaning protocols - template
  • Cleaning schedule - template
  • Instrument tracking and patient tracing log - template
  • Off-site sterilisation log - template
  • Off-site sterilisation procedure - template
  • Electrical wiring when renovating a practice
  • Managing pandemics in general practice
  • Sterilisation log template
  • Steriliser maintenance log template
  • Validation documentation checklist - template
  • Hand hygiene Australia

Clinical policies and procedures

  • Policy and procedure manual - template

Vaccine management

  • Cold chain breach protocol - template
  • Vaccine management policy and procedure manual - template
  • Vaccine refrigerator temperature log - template

HR+ has provided me with valuable resources, professional development support and mentoring in my role as Practice Manager. I truly appreciate HR+ and am very thankful for their support.

Natasha Lawrence

Practice Manager - Northern Midlands Medical Service

Contact Practice Support

If you would like access to any of the above resources or to book a visit from our team members, please don't hesitate to contact us