We offer a vast array of resources to support your practice
If you would like to access any of the following resources, please don’t hesitate to contact us.
Evaluation and feedback
- Acknowledgement of complaint letter - template
- Guide to complaint handling
- Complaints management handbook
- Internal complaint form
- Patient feedback – suggestion box form
Facilities and equipment
- Doctor's bag
- Doctor's bag checklist
- Equipment maintenance schedule log
- Equipment maintenance schedule - template
- Height-adjustable beds
Human resources
- Abandonment of employment letter 1st notice - template
- Abandonment of employment letter 2nd and final notice - template
- Abandonment of employment termination notice - template
- Application for leave form – template
- Employee grievance record – template
- Employee work performance counselling form – template
- Employment package - template
- Health information request form – template
- Notice of termination of employment – template
- Performance appraisal procedure – template
- Position Description – General Practitioner - template
- Position Description – Medical Receptionist - template
- Position Description – Practice Manager - template
- Position Description – Practice Nurse - template
- Position Description – Cleaner - template
- Practice team immunisation status
- Practice team member immunisation consent refusal form
- Practice team training plan
- Practice team training record
- Recruitment procedure – template
- Staff induction checklist and record - template
- Termination of employment checklist - template
- Induction checklist - template
Policies and procedures
- Anti-discrimination and EEO policy
- Computer use policy
- Dress policy
- Employee confidentiality statement
- Grounds for dismissal
- Induction checklist
- Personal information sheet
- Probationary period
- Social media policy
- WH&S questionnaire
- Workplace Health and Safety commitment
Information management
- Privacy policy
- Privacy management plan - template
- Data breach policy
- Practice computer and information manual - template
- E-waste solutions
- Using email in general practice
- Using secure communications in general practice
Risk management
- Adverse outcome incident report - template
- Blood and body substance exposure incident report - template
- Blood and body substance exposure incident protocol
- Clinical near miss and mistake register - template
- General Practice – A safe place – RACGP handbook
- Disaster recovery manual - template
- Open disclosure policy - template
Safety and quality
- Practice safety and security assessment checklist - template
- Code of conduct
- Triage protocols
- After hours agreement - template
- Plan, Do, Study, Act cycle
- Continuing education - template
- Quality improvement plan - template
Workplace health and safety
- Workplace health and safety AGPAL fact sheet
- MSDS
- Workplace health and safety manual - template
- Danger – do not use tags
- Workplace checklist
- Fire, bomb threat, evacuation procedures
- Manual handling
- Rehabilitation policy
- Personal accident injury form
- Non-clinical triage procedures
- Incident report form
- First aid kit requirements
- Spill kit requirements
Form letters
- Close the Gap letter to patients
- Reminder and recall letter to patient
Clinical manual
Infection control
- Checklist PPE for respiratory virus - template
- Cleaning protocols - template
- Cleaning schedule - template
- Instrument tracking and patient tracing log - template
- Off-site sterilisation log - template
- Off-site sterilisation procedure - template
- Electrical wiring when renovating a practice
- Managing pandemics in general practice
- Sterilisation log template
- Steriliser maintenance log template
- Validation documentation checklist - template
- Hand hygiene Australia
Clinical policies and procedures
- Policy and procedure manual - template
Vaccine management
- Cold chain breach protocol - template
- Vaccine management policy and procedure manual - template
- Vaccine refrigerator temperature log - template