Receptionists create the first impression that a patient or client has of your business, whether it's good or bad. You set the tone and contribute to your companies' reputation. The role of the receptionist is essential for the smooth operation of any office.
This workshop will expose you to different ways of managing change, explore the importance of self-care and give you some strategies to help to reduce the negative effects of stress. We will also give you some practical skills required when dealing with challenging situations and difficult patients.